Terms & Conditions

CAPSULE WHALES LIMITED

TERMS OF USE, PRIVACY POLICY & COOKIE POLICY

 

Effective Date: 20 April 2026
Last Updated: 20 April 2026

 

1. ABOUT US

 

This website is operated by Capsule Whales Limited (“we”, “our”, “us”).

We specialise in modular capsule living solutions, off-grid systems, and smart community developments across the UK and Europe.

 

Registered Office:

 

276 Hempstead Road
Watford
WD17 4LY
United Kingdom

 

Company Number: 15942303

 

Privacy Contact Email: support@capsulewhales.com

General Contact Email: support@capsulewhales.com

Telephone: +44 20 8064 1480

 

2. ACCEPTANCE OF TERMS

 

By accessing this website or submitting your information, you confirm that you have read, understood, and agree to:

• These Terms of Use
• Our Privacy Policy
• Our Cookie Policy

If you do not agree, you must not use this website.

 

3. USE OF WEBSITE

 

You agree to use this website only for lawful purposes.

 

You must not:

• Provide false or misleading information
• Attempt to gain unauthorised access to systems
• Introduce viruses or malicious code
• Copy, scrape, or reuse content without permission

We reserve the right to restrict or terminate access where misuse is identified.

 

4. WEBSITE CONTENT DISCLAIMER

 

All information on this website is provided for general guidance only.

 

This includes:

• Pricing
• Specifications
• Visuals and renders
• Delivery timelines
• Project examples

All such information is indicative only and subject to change without notice.

A formal written quotation or contract issued by Capsule Whales Limited will always take precedence.

 

5. PROJECT & REGULATORY DISCLAIMER

 

All projects are subject to:

• Planning permission
• Local authority regulations
• Site-specific conditions
• Engineering and technical approvals

Capsule Whales Limited acts as a supplier and system integrator, not a regulatory authority.

 

We do not guarantee:

• Planning approval
• Classification as a residential dwelling
• Suitability for specific land

Clients are solely responsible for obtaining independent professional, legal, and planning advice before proceeding.

 

6. INTELLECTUAL PROPERTY

 

All content on this website, including:

• Text
• Designs
• Branding
• Images
• Visualisations

is the property of Capsule Whales Limited and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

 

7. LIMITATION OF LIABILITY

 

To the maximum extent permitted by law, Capsule Whales Limited shall not be liable for:

• Any decisions made based on website content
• Project delays caused by third parties
• Planning or regulatory outcomes
• Loss of profit, revenue, business, or opportunity

Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under English law

Use of this website is entirely at your own risk.

 

8. PRIVACY POLICY

 

8.1 DATA WE COLLECT

 

We may collect:

 

Personal Data

• Name
• Email address
• Phone number
• Location

Project Data

• Installation plans
• Budget range
• Number of units
• Timeline

Technical Data

• IP address
• Browser type and device
• Website usage data

 

8.2 HOW WE COLLECT DATA

 

We collect data via:

• Website forms
• Meta (Facebook / Instagram) lead forms
• Email, WhatsApp, and telephone communications
• Cookies and analytics tools

 

8.3 HOW WE USE YOUR DATA

 

We use your data to:

• Respond to enquiries
• Prepare quotations
• Assess project feasibility
• Improve our services and website
• Send updates (only where permitted or consented)

 

8.4 LEGAL BASIS (UK GDPR)

 

We process personal data under:

• Consent
• Legitimate business interests
• Contractual necessity (pre-contract actions)
• Legal obligations

 

8.5 DATA SHARING

 

We may share your data with:

• CRM and IT service providers
• Marketing platforms (e.g. Meta, Google)
• Technical, manufacturing, and logistics partners
• Legal, financial, and professional advisors

All third parties are required to process your data securely and lawfully.

We do not sell your personal data.

 

8.6 INTERNATIONAL DATA TRANSFERS

 

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• UK-approved standard contractual clauses
• Secure data processing agreements

 

8.7 DATA RETENTION

 

• Enquiries: up to 24 months
• Clients: up to 6 years (legal/accounting requirements)
• Marketing data: until you unsubscribe

 

8.8 YOUR RIGHTS

 

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request the deletion of your data
• Object to processing
• Restrict processing
• Withdraw consent at any time

To exercise your rights, contact: support@capsulewhales.com

 

You also have the right to lodge a complaint with the
Information Commissioner's Office

 

8.9 DATA SECURITY

 

We implement:

• Secure IT systems
• Controlled access to data
• Internal data protection procedures

However, no system can be guaranteed to be 100% secure.

 

8.10 DATA PROTECTION REGISTRATION

 

Capsule Whales Limited is registered with the
Information Commissioner's Office
as a data controller in accordance with UK data protection legislation.

We are committed to processing personal data lawfully, fairly, and transparently in line with UK GDPR requirements.

 

Registration Reference: ZB905174
Date Registered: 29 May 2025
Registration Expiry: 28 May 2026

 

9. COOKIE POLICY

 

We use cookies to:

• Improve website performance
• Analyse visitor behaviour
• Support marketing and advertising

Types of cookies:

• Essential cookies
• Analytics cookies
• Marketing cookies

You can:

• Accept
• Reject
• Manage preferences

via our cookie banner.

 

10. MARKETING COMMUNICATIONS

 

We will only contact you where:

• You have requested information
• You have given explicit consent

You may unsubscribe at any time via email or the link provided.

 

11. THIRD-PARTY LINKS

 

Our website may contain links to third-party websites.

We are not responsible for their content, policies, or practices.

 

12. CHANGES TO THIS POLICY

 

We reserve the right to update these terms at any time.

The latest version will always be published on this page.

 

13. GOVERNING LAW

 

These terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. CONTACT DETAILS

 

Capsule Whales Limited
276 Hempstead Road
Watford
WD17 4LY
United Kingdom

support@capsulewhales.com

+44 20 8064 1480

 

“By submitting this form, you agree to our Privacy Policy and consent to Capsule Whales Limited contacting you regarding your enquiry.”

 

“I agree to receive marketing updates and communications.”

 

15. FORM SUBMISSIONS & CONSENT

 

By submitting any form on this website, you confirm that you have read and understood our Privacy Policy and consent to Capsule Whales Limited contacting you regarding your enquiry.

 

Where applicable, you may be given the option to receive marketing communications. This is optional, and you can withdraw your consent at any time.