(Updated — All Included in the Price | Official Capsule Whales Version)
1. How Shipping Works
(Fully Included in Your Price)
When you purchase a Capsule Whales unit, your final price includes complete international
shipping, delivery, import processing, crane service, and installation. There are no
hidden fees, ever.When you purchase a Capsule Whales unit, your final price includes complete international
shipping, delivery, import processing, crane service, and installation. There are no
hidden fees, ever.
What’s Included
• Global shipping (sea + road transportation)
• Import duty
• VAT (where applicable)
• Customs clearance fees
• Handling & documentation
• Local delivery to your prepared foundation
• Crane lifting (if required)
• Full installation & final positioning
You pay one fixed price, and Capsule Whales takes care of everything else.
How the Process Works
1. 1. Factory Dispatch
Your capsule is:
• Quality-checked
• Professionally packaged
• Secured for global transport
You receive photographs and updates before it leaves the factory.
1.2. Sea Freight (Included)
Your capsule moves through our verified global shipping partners using:
• Flat-rack containers
• Open-top containers
• Reinforced transport frames
Transit duration depends on destination, but all logistics are fully managed by Capsule
Whales.
1.3. Port Arrival & Customs (Included)3. Port Arrival & Customs (Included)
Capsule Whales handles:
• Customs declarations
• Import duty
• VAT
• Port fees
• Documentation
• Clearance approvals
You do not need to deal with paperwork or pay unexpected fees.
1.4. Local Delivery to Your Site (Included)
Your capsule is delivered via:
• Flatbed truck
• Low-loader
• Crane truck (if required)
We coordinate the delivery schedule with you in advance.
1.5. Final Positioning & Installation (Included)
A crane (if required) lifts and places your capsule onto its foundation pads. Our installation
team completes levelling, positioning, and initial startup tests.
2. Taxes, Duty & Clearance
Fees (All Included)
Capsule Whales includes all import-related costs in your final price.
✔ Import Duty
✔ VAT
✔ Customs Clearance
✔ Port / Handling Fees✔ Port / Handling Fees
✔ Administrative Documentation
✔ Logistics & Processing
You never receive extra invoices or pay additional charges at the port.
3. Preparing for Delivery Day
Since Capsule Whales manages all logistics and installation, your responsibility is simple:
You Only Need to Prepare:
• The foundation (we provide drawings)
• Clear access for the truck
• A safe working area for the crane
• Someone on site to confirm the exact placement
We Take Care Of:
• Shipping
• Delivery
• Crane
• Installation
• Internal checks
• Handover documentation
4. Do I Need a Crane?
(Included)
If your site requires a crane, Capsule Whales pays for it.
A crane is required when:
• The capsule must be lifted over obstacles
• The truck cannot approach the foundation directly• The truck cannot approach the foundation directly
• The terrain is challenging
• The capsule needs precise placement
Crane Cost Included
You do not pay separately for crane hire, operator, or lifting.
5. Site Access Requirements
To ensure smooth delivery, the following general access guidelines apply:
Minimum Access Needs
• 3m road width
• 4m vertical clearance
• Stable surface
• Sufficient turning area for long vehicles
• No low overhead lines
If your access is complex, our logistics team will plan alternative solutions — still included
in the price.
6. Foundations Guide
(Customer Provided)
Capsule Whales handles everything except the foundation base.
Customer Responsibilities
Prepare one of the following:
• Concrete pads
• Screw piles / steel piers
• Concrete slab
• Ground beams
We supply:
• Foundation diagrams
• Load-bearing requirements
• Placement distances
7. Installation Process
(Full Service Included)
Your Capsule Whales installation includes:
1. Arrival of Delivery Truck
2. Crane Setup (Included)
3. Lifting & Positioning
4. Levelling & Adjustment
5. Connecting Utilities (as applicable)
6. Full Internal & External Checks
7. Handover
Installation typically takes 2–6 hours.
8. First 24 Hours After Installation
What to expect:
• Minor settling noises (normal)
• The structure stabilising on its foundations
• All systems running and monitored
What You Should Do
• Test lighting• Test lighting
• Test water
• Test HVAC
• Report any issues immediately
9. Electrical Connection Guide
Off-Grid Capsule
Our installation team connects:
• Solar system
• Battery storage
• Inverter
• Smart microgrid controller
Grid-Connected Capsule
Requires a local electrician to connect the final external cable to the mains.
All internal electrical systems are pre-installed and tested.
10. Water & Plumbing Guide
Your capsule supports the following:
• Mains water
• Water tanks
• Atmospheric Water Generator (AWG)
• Desalination connection (coastal)
We Handle
• All internal plumbing
• Leak tests
• AWG installation (if included)• AWG installation (if included)
You Handle
• External water supply / tank placement
• Septic system or greywater connection
11. Delivery Day Safety Guidelines
For everyone’s safety:
• Stay 10–15 meters from the crane
• Keep pets and children inside
• Do not walk under lifted loads
• Follow instructions from the Crane Team Leader
12. Post-Installation Quality Checklist
Our team completes:
Exterior Check
• Structure alignment
• Sealing integrity
• Door & window positioning
Interior Check
• Lighting
• Sockets
• HVAC
• Water system
• Finishes
Handover Package Includes:Handover Package Includes:
• Warranty activation
• User manual
• Maintenance guide
• Emergency contacts
