1. No Power in the Capsule
If your capsule has no electricity, check the following:
1 Ensure the main power switch or breaker inside the capsule is turned on.
2 Check the inverter display (if installed) for power status or warnings.
3 Confirm that the battery system has charge.
4 Inspect visible fuses for signs of tripping or damage.
5 Make sure all internal switches are in the ON position.
6 If connected temporarily to external power, confirm the external source is functional.
If power does not return, contact Capsule Whales Support.
2. Flickering Lights / Voltage Issues
Flickering lights may indicate:
• Low battery charge
• High appliance load
• Loose wiring or bad connections
• Inverter voltage fluctuations
Troubleshooting steps:
1 Reduce high-power appliance usage temporarily.
2 Check the inverter screen for warnings.
3 Inspect light fittings for loose bulbs or connections (if applicable).
4 Ensure battery charge is above 20%.
If flickering continues, the electrical system may require inspection.
3. Breaker Tripping
A breaker usually trips because of:
• Overloaded circuit• Overloaded circuit
• Faulty device plugged in
• Short circuit
• High-power appliances running simultaneously
Steps to take:
1 Switch off and unplug recent devices.
2 Reset the breaker.
3 Turn appliances back on one by one.
4 Avoid running multiple high-power devices at the same time.
If the breaker trips again immediately, contact support.
4. Low or No Water Pressure
Causes may include:
• Low water tank level
• Pump switched off
• Blocked filters
• Frozen pipes (in cold climates)
• Air trapped in the system
Troubleshooting:
1 Check the water tank level.
2 Ensure the water pump is powered on.
3 Clean or replace inlet filters.
4 Run water for 30–60 seconds to release trapped air.
5 Inspect visible pipes for leaks or kinks.
5. Water Leaks
Leaks may come from:
• Plumbing connections
• Shower or sink fittings• Shower or sink fittings
• Water heater
• Window or door seals
• Roof or panel joints (rare)
Steps:
1 Identify the location of the leak.
2 Turn off the water pump if necessary.
3 Dry the affected area.
4 Tighten accessible fittings gently.
5 Check window and door seals for gaps.
If water enters from exterior panels or roof, contact support urgently.
6. AWG Not Producing Water
Possible reasons:
• Low humidity
• Low temperature
• Dirty intake filters
• Blocked airflow
• Unit not powered
Troubleshooting:
1 Confirm the AWG is switched on.
2 Check the intake filter and clean if needed.
3 Improve airflow around the unit.
4 Check humidity level inside the capsule.
5 Restart the AWG using its power button.
AWGs require suitable humidity to operate normally.
7. AC / Heating Not Working7. AC / Heating Not Working
Causes may include:
• System switched off
• Incorrect mode selected
• Dirty filters
• Low power supply
• Frozen or overheated components
Steps:
1 Ensure the unit is turned on.
2 Select the correct mode (cooling or heating).
3 Clean the air filters.
4 Check if other appliances have power, indicating enough battery capacity.
5 Restart the system.
If there is no airflow at all, the system may require servicing.
8. Condensation / Moisture Problems
Condensation forms due to humidity and temperature differences.
Common causes:
• Insufficient ventilation
• Shower steam
• Drying clothes indoors
• Low surface temperatures
Solutions:
1 Ventilate the capsule daily.
2 Use extractor fan after showers.
3 Keep temperature stable.
4 Wipe visible moisture promptly.4 Wipe visible moisture promptly.
5 Ensure ventilation filters are clean.
9. Doors, Windows and Structural Issues
Issues may include:
• Stiff doors or windows
• Air leaks
• Misalignment after transport or ground movement
• Sealant deterioration
Troubleshooting:
1 Ensure the capsule is level; uneven foundations can affect alignment.
2 Lubricate hinges gently if stiff.
3 Check door and window seals for wear.
4 Inspect exterior joints for visible gaps.
If structural alignment is noticeably off, support may be required.
10. Smart System / App Not Connecting
Capsule Whales does not provide a proprietary app, but some devices may use third-party
apps.
Connection issues usually relate to:
• Weak WiFi hotspot
• Device not in pairing mode
• Incorrect network
• App permissions disabled
Troubleshooting:
1 Restart the device.
2 Restart your router or hotspot.
3 Ensure the device is in pairing mode.
4 Confirm you are connected to the correct WiFi network.4 Confirm you are connected to the correct WiFi network.
5 Follow the manufacturer’s pairing instructions included with your capsule.
11. Solar and Battery Troubleshooting (Advanced)
If your system is underperforming:
1 Check inverter for warnings or error codes.
2 Inspect solar panels for dirt, shading, or snow.
3 Confirm cables are connected and undamaged.
4 Check battery percentage.
5 Avoid using multiple high-power appliances at once.
Low winter sunlight or heavy clouds will reduce production naturally.
For technical errors, provide support with a description and photos of:
• Inverter display
• Solar panels
• Battery indicator
12. WiFi and Connectivity Problems
Connection issues may be caused by:
• Weak signal
• Router problems
• Incorrect settings
• Device distance
Steps to try:
1 Restart your router.
2 Move your device closer to the router.
3 Ensure your data plan or external internet source is active.
4 Reset network settings on your device.
5 Remove obstructions or metal objects near the router.
If problems persist, test your signal using another phone or device.If problems persist, test your signal using another phone or device.
